Frequently Asked Questions

Every rental includes your chosen number of heavy-duty plastic totes, at least one moving dolly (Executive and Premier Packs include two), and a standard 14-day rental period. Delivery is included free on Starter and Family Pack orders in Clinton County.

A good rule of thumb: 1–2 bedrooms → Starter Pack (20 totes), 2–3 bedrooms → Family Pack (40 totes), 3–4 bedrooms → Premium Pack (60 totes), 4–5 bedrooms → Executive Pack (80 totes), 5+ bedrooms → Premier Pack (100 totes). Not sure? Give us a call and we'll help you figure out the right fit — or request a custom quote.

Yes — every rental requires a signed Rental Agreement, which we send digitally alongside your invoice through Square. It takes about two minutes to review and sign electronically. Delivery cannot be scheduled until your agreement is signed and payment is received.

We deliver throughout Clinton County, Illinois. This includes Breese, Carlyle, Trenton, Albers, New Baden, Germantown, and other communities in the county. Outside Clinton County? You're welcome to self-pickup at 423 N. Cherry St, Breese, IL 62230.

Yes — Starter Pack and Family Pack orders include free delivery within Clinton County. Premium, Executive, and Premier Packs have a delivery fee ($29.99 or $39.99 depending on the package). All delivery fees are clearly shown on the Packages page.

After booking, we'll coordinate your delivery window directly — call or text us at 618-420-1611 to confirm a time that works for you. We'll do the same when it's time for pickup at the end of your rental period.

Just let us know ahead of time and we'll work something out. We'll coordinate a plan that makes sense for your situation — just call or text us at 618-420-1611.

The standard rental period is 14 days (2 weeks) from the date of delivery. That's plenty of time for most moves — pack, transport, and unpack at your own pace.

Yes — extensions are available in one-week increments at your package's weekly extension rate. You can add up to 3 extensions for a maximum total rental of 35 days. Contact us before your rental ends to add an extension.

Late fees begin on Day 15 at 10% of your original package price per day, up to a maximum of 100% of the package price. To avoid late fees, reach out before your rental ends to add an extension. If we're unable to retrieve the totes and must make a special trip, additional retrieval costs may apply.

Payment is due in full at the time of booking. We accept credit and debit cards through Square. Your invoice will be sent via email with a secure payment link — no cash or check required.

More than 48 hours before delivery: Full refund, less a 5% admin fee. Within 48 hours of delivery: Store credit issued, less a 5% admin fee — no cash refund. After delivery: No refund or credit available.

Yes — extra dollies can be added to any package for $20 per dolly per rental period, subject to availability. Every package already includes one dolly; Executive and Premier Packs include two.

Yes — every tote is cleaned and sanitized between every rental. You'll always receive totes that are ready to pack immediately. If you ever have a concern about a tote's condition upon delivery, let us know right away.

You are responsible for returning all totes and dollies in the same condition they were delivered. Lost or damaged totes are subject to replacement fees. Please review your Rental Agreement for full details on replacement costs and your responsibilities.

We ask that totes be returned in reasonably clean condition — free of food, debris, or excessive dirt. We clean and sanitize all totes between rentals. Totes returned in an unusable or excessively soiled condition may be subject to a cleaning fee.